Last Updated: May 1, 2026

At HeatCulture, we aim to deliver high-quality products and a smooth customer experience. This policy outlines the conditions under which replacements, refunds, and cancellations are handled.

Replacement Policy

We offer replacements for eligible orders if a request is raised within 10 days of delivery.

A replacement will be provided in the following situations:

Product received is damaged during transit
Product has a manufacturing defect
Incorrect item delivered (wrong product/size/design)
Printing error or visible quality issue
Shipment is confirmed lost by the courier partner
Proof Requirement

To process a replacement request, you must provide:

A clear unboxing video (mandatory for damage/wrong item claims)
Clear images showing the issue
Image of the packaging and shipping label

We reserve the right to reject requests if sufficient proof is not provided.

Return Requirement
In certain cases, we may require the product to be returned before issuing a replacement.
If required, return instructions will be shared by our team.
Products must be unused and in original condition unless damaged upon arrival.
Replacement Processing Time
Requests are reviewed within 2–4 business days
Approved replacements are dispatched within 3–7 business days

Refund Policy

All sales are generally final, and we do not offer refunds under normal circumstances.

However, refunds may be issued in the following cases:

Replacement is not possible due to stock unavailability
Order is successfully cancelled before processing
Order is lost in transit and cannot be fulfilled

Approved refunds are processed to the original payment method within 5–10 business days.

Cancellation Policy

You may request an order cancellation by contacting us at support@heatculture.in
.

Cancellation Conditions
Before processing: Full refund will be issued
After processing: Cancellation is not possible

An order is considered “processed” once it has been confirmed, packed, or handed over for shipping.

Cash on Delivery (COD) Policy

To maintain service quality and reduce misuse:

We reserve the right to restrict or disable COD for users with repeated failed deliveries
Orders refused at delivery may impact future purchasing options

Non-Eligible Cases

We do not offer replacements or refunds for:

Incorrect size selected by the customer
Minor color variation (due to screen differences)
Change of mind after order placement
Delays caused by courier partners beyond our control

Shipping & Delivery Issues

In case of delays, we will coordinate with the courier partner
Orders marked as delivered by the courier will be considered successfully delivered
Any disputes must be reported within 48 hours of delivery status update

Contact Us

For any concerns, reach out to: support@heatculture.in

Please include your order ID and relevant proof for faster resolution.

Final Note

We’re committed to being fair—but also expect customers to respect the process. Any misuse of this policy may result in denial of future service.