Last Updated: May 1, 2026

This Privacy Policy explains how HEATCULTURE (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.heatculture.in (the “Site”) or interact with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site.

Information We Collect

We collect the following types of personal information:

a) Information You Provide
Name, email address, phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Account login details (if applicable)
b) Order & Support Data
Order history and transaction details
Information shared during customer support interactions
c) Automatically Collected Data
IP address, browser type, device information
Pages visited, time spent, and interaction data
Approximate location (based on IP)
d) Third-Party Data

We may receive data from:

Shopify (our e-commerce platform)
Payment gateways
Shipping and logistics partners

How We Use Your Information

We use your data to:

Process and fulfill orders (including shipping and returns)
Send order updates (confirmation, tracking, delivery status)
Provide customer support
Prevent fraud and unauthorized activity
Improve our website and services
Send marketing communications (only if you opt in)

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze user behavior
Deliver relevant advertisements

You can disable cookies through your browser settings, but some features of the Site may not function properly.

Sharing of Information

We do not sell your personal data.

We may share your data with:

Service providers (payment processors, shipping partners, analytics tools)
Marketing partners (for ads and promotions, where applicable)
Legal authorities (if required by law or to protect our rights)
Business transfers (in case of merger, acquisition, or restructuring)

All third parties are required to handle your data responsibly.

Data Retention & Security

We retain your data only as long as necessary for business and legal purposes
We implement reasonable security measures to protect your information

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, contact us at support@heatculture.in.

User-Generated Content

Any content you post publicly (such as reviews or comments) may be visible to others. We are not responsible for how third parties use this information.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If such data is identified, it will be deleted.

International Data Transfers

Your information may be processed outside India through third-party services (such as Shopify). By using our Services, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For any questions or concerns:

Email: support@heatculture.in
Phone: +91 8097200809
Address: Lokhandwala Township, Mumbai – 400101

Final Note

We respect your privacy and are committed to protecting your data while providing a seamless shopping experience.